IMPLEMENTACIJA INCIDENT MANAGEMENT-A U SERVICE DESK-U SA POREĐENJEM ITIL I COBIT FRAMEWORKA.
| Autor: | Abazović, Dejan1, Lutovac, Budimir2 |
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| Zdroj: | Singidunum Journal of Applied Sciences. 2014 Supplement, p571-577. 7p. |
| Databáze: | Business Source Ultimate |
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