Service With a Smile or Screen? How Replacing Personnel With Machines Affects Customers' Satisfaction With a Service.
| Autor: | Scherer, Anne1, Wangenheim, Florian v.1 |
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| Zdroj: | Advances in Consumer Research. 2014, Vol. 42, p662-663. 2p. |
| Databáze: | Business Source Ultimate |
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