An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems.
| Autor: | Valiente, María-Cruz1, Vicente-Chicote, Cristina2, Rodríguez, Daniel1 |
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| Zdroj: | International Journal of Service Science, Management, Engineering & Technology. Apr-Jun2011, Vol. 2 Issue 2, p65-81. 17p. |
| Databáze: | Academic Search Ultimate |
| Externí odkaz: |
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