GRÖNROSS MODELİNE GÖRE BANKACILIKTA HİZMET KALİTESİNİN MÜŞTERİ MEMNUNİYETİ, SADAKATİ VE DAVRANIŞSAL NİYETE ETKİSİ.
| Autor: | Kitapçi, Hakan1, Yildirim, Ayşegül2, Çömlek, Orhan3 |
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| Zdroj: | Balikesir University Journal of Social Sciences Institute. Dec2011, Vol. 14 Issue 26, p177-195. 19p. 2 Diagrams, 7 Charts. |
| Databáze: | Academic Search Ultimate |
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