Customer satisfaction: some results for European Retailing.
| Autor: | Kristensen, Kai, Juhl, Hans Jørn, Østergaard, Peder |
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| Zdroj: | Total Quality Management. Dec2001, Vol. 12 Issue 7, p890-897. 8p. 1 Diagram, 6 Graphs. |
| Databáze: | Academic Search Ultimate |
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