A Window into Our Patron's Needs: Analyzing Data from Chat Transcripts.
| Autor: | Houlson, Van1 houls001@umn.edu, McCready, Kate2 mccre008@umn.edu, Pfahl, Carla Steinberg3 pfahl001@umn.edu |
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| Zdroj: | Internet Reference Services Quarterly. 2006, Vol. 11 Issue 4, p19-39. 21p. |
| Databáze: | Academic Search Ultimate |
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