PATIENT SATISFACTION, PERCEPTION-EXPECTATION GAP, AND CUSTOMER SATISFACTION INDEX IN ANNUAL SURVEY 2021 AT DR. SOETOMO GENERAL ACADEMIC HOSPITAL, INDONESIA.
| Autor: | Prakoeswa, Cita Rosita Sigit1 cita.rosita.psc21@gmail.umy.ac.id, Hidayah, Nur1, Dewi, Arlina1, Purnamasari, Indah2, Adriansyah, Agus Aan3,4, Yaqoub, Amak M.5,6 |
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| Zdroj: | Folia Medica Indonesiana (2355-8393). Jun2022, Vol. 58 Issue 2, p178-186. 9p. |
| Databáze: | Academic Search Ultimate |
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