EXAMINING INDUSTRY-SPECIFIC AFTER-SALES SERVICE QUALITY TOWARDS THE LEVEL OF CUSTOMER LOYALTY: A CASE OF MALAYSIAN NATIONAL CARMAKERS.
| Autor: | Saidin, Zainil Hanim1 zainilhanimsaidin@usm.my, Rahman, Wan Afezah Wan Abdul1 afezah@usm.my, Nafi, Siti Noratisah Mohd1 noratisah@uum.edu.my, Saad, Rohaizah2 rohaizah@uum.edu.my, Mokhtar, Sany Sanuri Mohd.1 sany@uum.edu.my |
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| Zdroj: | e-BANGI Journal. 2022, Vol. 19 Issue 4, p70-93. 24p. |
| Databáze: | Academic Search Ultimate |
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