Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements.
| Autor: | Kieninger, Axel1, Satzger, Gerhard1, Straeten, Detlef2, Schmitz, Björn1, Baltadzhiev, Dian1 |
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| Zdroj: | International Journal of Service Science, Management, Engineering & Technology. 2012, p49-64. 16p. |
| Databáze: | Academic Search Ultimate |
| Externí odkaz: |
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