Active listening in the management of crisis communication: Case study of the 2017 terrorist attack in Barcelona.
| Autor: | Cristòfol, Francisco Javier1 fjcristofol@esic.edu, Eugenio-Vela, Jordi de San2 Jordi.saneugenio@uvic.cat, Paniagua-Rojano, Francisco Javier3 fjpaniagua@uma.es |
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| Zdroj: | Communication & Society. 2020, Vol. 33 Issue 4, p61-74. 14p. |
| Databáze: | Academic Search Ultimate |
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