Rise and fall of complainants' desires: The role of pre-failure brand commitment and online service recovery satisfaction.

Autor: Weitzl, Wolfgang J.1 (AUTHOR) wolfgang.weitzl@univie.ac.at, Hutzinger, Clemens2 (AUTHOR) clemens.hutzinger@uni-seeburg.at
Zdroj: Computers in Human Behavior. Aug2019, Vol. 97, p116-129. 14p.
Databáze: Academic Search Ultimate
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