Should the shady steal thunder? The effects of crisis communication timing, pre‐crisis reputation valence, and crisis type on post‐crisis organizational trust and purchase intention.

Autor: Beldad, Ardion D.1 a.d.beldad@utwente.nl, van Laar, Ester1, Hegner, Sabrina M.2
Zdroj: Journal of Contingencies & Crisis Management. Mar2018, Vol. 26 Issue 1, p150-163. 14p.
Databáze: Academic Search Ultimate
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