| Popis: |
My work deals with difficulties that can arise when firemen supply psychological first aid to victims in emergency situations. The theoretical part is divided into three sections, issues firemen face during procedures, supplying psychological first aid and communication. Furthermore, I discuss issues concerning stress, listening, influencing, specific communication regarding emergency situations and communication with the physically disabled. The practical part contains the results of questionnaires aimed at obtaining the knowledge and opinions of firemen dealing with psychological first aid to emergency victims. My conclusion submits proposals about learning methods for firemen dealing with psychological first aid. |
