The Effect of Military Training Instructor Service Quality on Campus Safety and Student Satisfaction: A Case Study of A Private Senior Vocational School in Taiwan
| Autor: | Tseng, Yen Che, 曾演澈 |
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| Rok vydání: | 2018 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 106 As times have changed, so has the landscape of the educational field. Its diversity has caused more security concerns and campus safety is becoming an issue. The new party assumed office on May 20, 2016, and began implementing the policy of reducing Military Instructors (MI). It is in this turbulent time that MI’s are being downsized due to their promotion of the “Transitional Justice Policy.” Although a campus is usually centered around students and teachers, the presence of a MI still serves both functionality and value. The role of a MI has been evolving throughout and has become a multi-faceted occupation. Aside from policing campus safety, MI’s also provide counseling for students that are in need. Therefore, there is much to debate regarding the retention of MI’s in school campuses. The purpose of this study is to explore how to improve the service quality of MI’s in vocational high schools based on the general quality of service measurements as proposed by the three scholars, Parasuraman, Zeithmal & Berry (1985a, hereinafter referred to as PZB) through the literature on service quality. Different measurements are taken in order to accurately analyze the MI’s quality and the impact of campus safety satisfaction. This study analyzes students from a private vocational high school in New Taipei City and will be utilizing descriptive statistics, reliability tests, factor analysis, T-test, Pearson ’s product difference correlation analysis, and PLS to analyze. The study found that through MI work content quality is better, students of the thoughtful campus security and learning environment also showed a positive response and MI in overall service satisfaction with a significant positive impact, visible as long as the MI to the substantive work and services under more painstaking efforts, they can enhance campus safety performance and satisfaction for students and MI fully demonstrates the value exists in the campus, hope this research can provide substantive workers student counselling and follow-up study of researchers related reference. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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