The Design and Application of 6-Sigma on After-Service Improvement – Use Company A as an Example
| Autor: | Fu-mei Chen, 陳富美 |
|---|---|
| Rok vydání: | 2017 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 105 While the global competition is getting strictly, all enterprises not only invest in the development of high-end technology, research and development of new products; also do everything possible to improve the quality of existing product lines, reduce costs and enhance customer satisfactions. The 6 Sigma theory were focused on the implementation of DMAIC activities(Define、Measure、Analyze、Improve、Control). In 1987, Motorola promote 6 Sigma activities inside its company and create excellent performances. Even now, there are still many companies to adopt the DMAIC method implemented by GE (General Electric). It is not only to improve the company''s internal processes, but also raise the overall performance of the operations. This thesis is to use company A as an example by implemented 6 Sigma into its system and finally improves the performance of after-service process. Through internal several departments of Sales Department, Quality Assurance Department and R&D Department of company A, and with the assistance of some Japan customer, the activities have created excellent results. The 6 Sigma not only helps Company A to find out the potential problems in the company, also to help reduce unnecessary expenses, thereby making products with more competitiveness. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
| Externí odkaz: |
|