The Research of Mediating Effects of Virtual Community on Electrical Workers' Work Stress, Emotional Labor Load, and Emotional Exhaustion--Example of Electrical Company Chiayi District Office
| Autor: | Po-Sen Chen, 陳柏森 |
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| Rok vydání: | 2015 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 103 Today liberal media and the social environment changes, are high standards to examine the behavior of employees of state enterprises, the first thing regardless of the truth, as long as the media coverage it could easily be expanded to explain, lead to negative news continue to be aired, let the state-owned enterprises in the eyes of the public just does not get the money to do things a sheep. In the five years after the company was facing big tide of employees, resulting in manpower at present unable to make up for all units of human streamline workload increased rather than decreased, while some units belonging to 24 hours on duty or on standby shifts, and therefore a lot of labor to work the electrical industry employees negative sentiment in the face of major policies to increase national execution working pressure may lead to emotional exhaustion and burnout problems, severe depression and bipolar disorder are related cases With technological advances, the rapid spread of the virtual community, make electrical industry employees at the end of work or after work, a more emotional way to relieve stress, to find the status of the other co-workers through the virtual community, enhance co-worker relationships, communication experience and expertise with each other in work, and then with the company's other units of information standards, and work on the emotional pressure is also available to relax and soothe. Therefore, this study survey questionnaire survey of electrical service staff emotional load, emotional exhaustion, stress and cognitive virtual community viscosity to PLS to analyze the emotional labor of employees in electrical load, stress, emotional exhaustion and the virtual community groups intermediary role. This main findings of this research are: 1 the emotional labor load Electrical Company Employees will affect their work pressure. 2 The emotional labor load Electrical Company Employees will affect their emotional exhaustion 3 Electrical Company Employees work stress can affect their emotional exhaustion 4 Emotional labor load electricity industry employees, work stress, emotional exhaustion, in the use of virtual communities (Taipower Facebook group) above but not significant, completed questionnaires via interviews objects, that result if the contents of the virtual community added company Related units (for example: concentric garden, employee benefits and employee trade unions) information and elements to be able to attract employees to increase the viscosity of a virtual community, and thus relieve the pressure. The results of the research proposal to the relevant units and personnel for further research, you can use the virtual community of the pipeline need help employees know in advance, to give assistance and counseling. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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