Management Information Systems in Public Service Innovations: A Study of Government Service Quality Award Winners
| Autor: | Yang, Ching-Ya, 楊景雅 |
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| Rok vydání: | 2013 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 101 Recently, many types of the management systems are created. The government provided them for employee in each hierarchy in order to improve efficiency such as providing services or information, and decision making. The main questions are what the major type of the management systems among the public service awarded a Government Service Quality Award is, what the difference among types of public service is, and what the difficulties and restrictions are. The public service awarded the Quality Award is filtered and then information are collected and analysed by surveys and depth interview only for the public service using the innovational management system. There are some results. The public service innovations management system is mainly using in solving structured problems. No matter what type of public service, the first line service institution or the service scheme institution, is using the Management Information System as their main Innovation types. There is no significant variation in using different management systems in each type of public service. The government is used to using Office Automation System or Transaction Processing System as their Management Information System. However, the government are including Knowledge Management System、Geographic Information System and Decision Support System nowadays. On the other hand, there are some difficulties and restrictions when applying the management systems such as the financial, the cooperation of employee, creating and maintaining the data base and so on. The suggestions are as follows, 1. The public service should including the management system which can solve non-structural problems except the one solving structural and semi-structural problems. 2. In order to solve the financial problem, the chief of each public service or superior institution should create an appropriate management system to separate budget. 3. The wasting of time while the public service is creating a management system or of the human resource could be saved via cooperation with or learning from other similar public services. 4. Creating a friendly management operator interface is easier for maintain and updating. Moreover, the reason of the fact that management systems solving the non-structural problems are seldom used is discussed, and the influence degree for users, not only employee but also customer, when the public service is using a new management system. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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