Probing the Service Quality for Dispatching Employment Agencies
| Autor: | Huai-Chieh, Chen, 陳懷傑 |
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| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 100 When dispatching employment become to Taiwanese enterprises choosing of work manpower sourcing ; this kind of population has growth very fast，even need government department to restrain enterprise's to reduce dispatching employment population percentage to avoid impact and influence of the core workers；however when enterprises to face economy impacted &; government's advancement the laborer protect law &; regulation; they still will more rely on non-core employees to reduce cost &; flexibility workforce demands. therefore, the dispatching agencies to improves service quality should be increase more qualify human resources. In this study of service quality is measured by the SERVQUAL scale from Parasuraman, Zeithaml and Berry, and add the dimension according to the characteristic of dispatched employment agencies. The use「descriptive statistics」、「 The Analysis of Variance」to measure the difference business industry of perceived service quality then use 「Importance-Satisfaction Model 」&; 「Improvement index 」to find out the dispatched agencies key service gaps. The result show there is significant difference existed between dispatched agencies of service expectation and feeling of quality；that mean the dispatched agencies have more quality service need to improve. The major critical improve service quality point include 「update information for dispatched employee’s on internet」、「dispatching employment agencies &; employees of reliability」、「provide available employees on schedule」、「solve problem capability for administrative personnel」、「provide safety &; conform by regulation of dispatching employees」。 |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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