Air Service between Emotional Labor Research
| Autor: | Pei-Han Chen, 陳沛涵 |
|---|---|
| Rok vydání: | 2011 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 99 Multi-national air service is an international trend, and consequently save the service cost. For years the aviation industry hired multinational flight attendants. From different nationalities flight attendants work together, by using different languages, naturely they have different national characteristics, and cultural differences, and different emotional labor. And furthermore, its distinguishing characteristic, foreign flight attendants for this case of living in different places, has various mood development. Emotional labor of flight attendants in terms of front-line service from different nationalities is discussed. Aviation industry is service-oriented, of course Emotional labor is important, not only on behalf of the individual is more representative of the airline''s image. An integrated analysis of the technical architecture model to explore psychological research In literature and also sociological point of view. In this study, depth interviews as the main source of qualitative data research.Through analysis of qualitative research methods to explore the understanding of flight attendants face of the company, colleagues, passengers, under the four dimensions of self-service personnel under the empty emotional labor and how to show the difference, and analyze the different nationalities of the flight attendants the emotional labor of the show will differ. Flight attendant life with transaction classes can not have a fixed schedule and can not arrange a fixed life, When working, have to face all the specifications in company, at the moment of physical and mental burden on the emotional stress can imagine. Therefore, in this case when faced with passenger services made whether to show their emotional labor properly, it will be worthy of study. This study aims depth interviews, can better understand the flight attendants of the physical and mental condition, I hope the units to within reasonable limits, more "flexible" to relax the company norms, but also allow flight attendants to better understand the environment they face, can do better on the physical and mental self-adjustment, and thus can work in the service of a more excellent show, and flight attendants for the airline to create a win-win environment and space. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
| Externí odkaz: |
|