Collaborative Knowledge Management Of Banking Domain Using Semantic Wiki Technique
| Autor: | Hsin-Chung Chen, 陳信忠 |
|---|---|
| Rok vydání: | 2008 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 96 With the rapid development of Internet network, banking must provide more diverse of product and more efficient services. Electronic banking service is a trend and also a challenge. The rapid growth of banking business process know-how and manual documents would be a heavy burden for the branch staff to learn how to use them because time and distance is restricted. In this paper we combine both technologies of Semantic Web and wiki to develop a semantic wiki system for knowledge sharing in the banking domain. The semantic wiki system, breaking the time and distance restrictions, provides banking staff a collaborative and efficient environment to manage their knowledge and share their experiences with each other. The system provides functions for knowledge worker to describe their professional knowledge in document and other can look for document and learn new knowledge from others. Also user can annotate and modify document at appropriate points to collect experience in an evolved way. The system is implemented based on traditional Wiki system combining with Semantic Web technology. We design ontology for the banking domain. The system provides functions of collaborative authoring and knowledge sharing by using ontology as the knowledge framework. The annotation of function can translate the category and attribute and attribute of Wiki article into RDF. RDF metadata can be processed by machine and offer semantic search and enhance precision of search and annotate of function. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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