From customer satisfaction survey to corrective actions in laboratory services in a university hospital

Autor:	OJA, PAULA I., KOURI, TIMO T., PAKARINEN, ARTO J.
Zdroj:	International Journal for Quality in Health Care, 2006 Dec 01. 18(6), 422-428.
Databáze:	JSTOR Journals
Externí odkaz:	https://www.jstor.org/stable/45127242 Zobrazit plný text záznamu