Customers' preferences for new technology-based self-services versus human interaction services in hotels

Autor:	Kattara, Hanan Saad, El-Said, Osman Ahmed
Zdroj:	Tourism and Hospitality Research, 2013 Apr 01. 13(2), 67-82.
Databáze:	JSTOR Journals
Externí odkaz:	https://www.jstor.org/stable/43575064 Zobrazit plný text záznamu