The impact of employee behaviour on customers' service quality perceptions and overall satisfaction
| Autor: | Kattara, Hanan Saad, Weheba, Dina, El-Said, Osman Ahmed |
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| Zdroj: | Tourism and Hospitality Research, 2008 Oct 01. 8(4), 309-323. |
| Databáze: | JSTOR Journals |
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