The Behavioral Consequences of Service Quality
| Autor: | Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A. |
|---|---|
| Zdroj: | Journal of Marketing, 1996 Apr 01. 60(2), 31-46. |
| Databáze: | JSTOR Journals |
| Externí odkaz: |
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| Autor: | Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A. |
|---|---|
| Zdroj: | Journal of Marketing, 1996 Apr 01. 60(2), 31-46. |
| Databáze: | JSTOR Journals |
| Externí odkaz: |
|