Service system resilience under resource scarcity: from vulnerability to balanced centricity

Autor:	Leino, Henna M., Davey, Janet, Johns, Raechel
Zdroj:	Journal of Services Marketing, 2023, Vol. 38, Issue 1, pp. 113-130.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JSM-01-2023-0024 Zobrazit plný text záznamu