Smart service experience in hospitality and tourism services : A conceptualization and future research agenda

Autor:	Kabadayi, Sertan, Ali, Faizan, Choi, Hyeyoon, Joosten, Herm, Lu, Can
Zdroj:	Journal of Service Management, 2019, Vol. 30, Issue 3, pp. 326-348.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-11-2018-0377 Zobrazit plný text záznamu