Human-like communication in conversational agents: a literature review and research agenda

Autor:	Van Pinxteren, Michelle M.E., Pluymaekers, Mark, Lemmink, Jos G.A.M.
Zdroj:	Journal of Service Management, 2020, Vol. 31, Issue 2, pp. 203-225.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-06-2019-0175 Zobrazit plný text záznamu