The impact of soft lean practices on business performance: mediating role of customer satisfaction

Autor:	Machingura, Tinotenda, Muyavu, Ashleigh Tatenda, Adetunji, Olufemi
Zdroj:	International Journal of Quality and Service Sciences, 2024, Vol. 16, Issue 4, pp. 433-456.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJQSS-08-2023-0118 Zobrazit plný text záznamu