Improving shuttle services quality in VUCA world: evidence from the IT industry

Autor:	Pitchaimani, Kalpana, Zouadi, Tarik, Lokesh, K.S., Sreedharan, V. Raja
Zdroj:	International Journal of Quality & Reliability Management, 2023, Vol. 41, Issue 4, pp. 1165-1184.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJQRM-03-2023-0069 Zobrazit plný text záznamu