Designing an empathetic user-centric customer support organisation: practitioners’ perspectives

Autor:	Sheth, Jagdish N., Jain, Varsha, Ambika, Anupama
Zdroj:	European Journal of Marketing, 2024, Vol. 58, Issue 4, pp. 845-868.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/EJM-05-2022-0350 Zobrazit plný text záznamu