The Mexican user satisfaction index: a case study applied to a social program
| Autor: | Lobato‐Calleros, Odette, Rivera, Humberto, Serrato, Hugo, Gómez, Elena, Cervantes, Paola |
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| Přispěvatelé: | Sinha, Madhav |
| Zdroj: | The TQM Journal, 2013, Vol. 25, Issue 4, pp. 384-398. |
| Databáze: | Emerald Insight |
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