Process mapping techniques and organisational analysis : Lessons from sociotechnical system theory

Autor:	Biazzo, Stefano
Zdroj:	Business Process Management Journal, 2002, Vol. 8, Issue 1, pp. 42-52.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/14637150210418629 Zobrazit plný text záznamu