Relationship between measures of service quality and satisfaction of spectators in professional sports

Autor:	Theodorakis, Nicholas, Kambitsis, Chris, Laios, Athanasios
Zdroj:	Managing Service Quality: An International Journal, 2001, Vol. 11, Issue 6, pp. 431-438.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09604520110410638 Zobrazit plný text záznamu