The service performance gap: testing the redeveloped causal model

Autor:	Chenet, Pierre, Tynan, Caroline, Money, Arthur
Zdroj:	European Journal of Marketing, 2000, Vol. 34, Issue 3/4, pp. 472-497.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/03090560010311993 Zobrazit plný text záznamu