Would you try it again? Dual effects of customer mindfulness on service recovery
| Autor: | Martinez, Luisa M., Pacheco, Natália, Ramos, Filipe R., Bicho, Marta |
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| Zdroj: | In Journal of Retailing and Consumer Services September 2023 74 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect