Customer service chatbots: Anthropomorphism and adoption
| Autor: | Sheehan, Ben, Jin, Hyun Seung, Gottlieb, Udo |
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| Zdroj: | In Journal of Business Research July 2020 115:14-24 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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| Autor: | Sheehan, Ben, Jin, Hyun Seung, Gottlieb, Udo |
|---|---|
| Zdroj: | In Journal of Business Research July 2020 115:14-24 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
|
Full Text from ScienceDirect