Characterizing customer experience management in business markets
| Autor: | Witell, Lars, Kowalkowski, Christian, Perks, Helen, Raddats, Chris, Schwabe, Maria, Benedettini, Ornella, Burton, Jamie |
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| Zdroj: | In Journal of Business Research August 2020 116:420-430 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect