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This study aimed to describe the process of implementing one stop service and to describe the factors that influence the implementation of one stop service to improve excellent service at Integrated Licensing ServicesOffice of Brebes Regency. The research was conducted at Integrated Licensing Services Office of Brebes Regency with qualitative descriptive approach. Research targets are all concerned with the process of the implementation of one stop service to improve excellent service at research location. The sampling technique using a combination of purposive and snowball sampling techniques, through in-depth interviews, observation, documentation, and literature study while data analysis using an interactive model. The result of the study concluded that implementation of one stop service to improve excellent service at Integrated Licensing ServicesOffice of Brebes Regency has not been effective and has not been accordance with the one stop service guidelines. There are still obstacles in the implementation of which several types of licenses still in process at the technical office that prolong the licensing process, there is no integration with investment activities, license settlement overtime, standards of service, and institutions that do not fit the guidelines, and the limited of facilities and budgets. Factors that affect the implementation of one stop service to improve excellent service at Integrated Licensing ServicesOffice of Brebes Regency, among other factors, namely (1) communication, (2) resources, (3) the disposition and (4) the structure of the bureaucracy. These factors indicate the relationship between the factors and mutual influence on the process of implementation due to the constraint in these factors the implementation is not effective so that excellent service cannot be realized. |
