Low-effort internet intervention to reduce students' stress delivered with Meta's Messenger chatbot (Stressbot): A randomized controlled trial

Autor: Jan Maciejewski, Ewelina Smoktunowicz
Jazyk: angličtina
Rok vydání: 2023
Předmět:
Zdroj: Internet Interventions, Vol 33, Iss , Pp 100653- (2023)
Druh dokumentu: article
ISSN: 2214-7829
DOI: 10.1016/j.invent.2023.100653
Popis: In order to be more accessible and overcome the challenges of low adherence and high dropout, self-guided internet interventions need to seek new delivery formats. In this study, we tested whether a widely-adopted social media app – Meta's (Facebook) Messenger – would be a suitable conveyor of such an internet intervention. Specifically, we verified the efficacy of Stressbot: a Messenger chatbot-delivered intervention focused on enhancing coping self-efficacy to reduce stress and improve quality of life in university students. Participants (N = 372) were randomly assigned to two conditions: (1) an experimental group with access to the Stressbot intervention, and (2) a waitlist control group. Three outcomes, namely coping self-efficacy, stress, and quality of life, were assessed at three time points: a baseline, post-test, and one-month follow-up. Linear Mixed Effects Models were used to analyze the data. At post-test, we found improvements in the Stressbot condition compared to the control condition for stress (d = −0.33) and coping self-efficacy (d = 0.50), but not for quality of life. A sensitivity analysis revealed that the positive short-term intervention effects were robust. At the follow-up, there were no differences between groups, indicating that the intervention was effective only in the short term. In sum, the results suggest that the Messenger app is a viable means to deliver a self-guided internet intervention. However, modifications such as a more engaging design or boosters are required for the effects to persist.
Databáze: Directory of Open Access Journals