| Autor: |
Elva Rahmah, Marlini Marlini |
| Jazyk: |
indonéština |
| Rok vydání: |
2019 |
| Předmět: |
|
| Zdroj: |
Record and Library Journal, Vol 4, Iss 2, Pp 148-153 (2019) |
| Druh dokumentu: |
article |
| ISSN: |
2442-5168 |
| DOI: |
10.20473/rlj.V4-I2.2018.148-153 |
| Popis: |
Background of the study: TQM or commonly referred to as Total Quality Management organizational culture is focused on the achievement of quality and enhance sustainable manner through every activity of the organization. Purpose: This study specifically aims to: (1) determine the understanding of leadership and staff to the concepts of TQM in the Library of Padang State University (UNP); (2) obtain a picture of how the managerial based TQM activities undertaken to realize the quality of library services in the UNP. Method: This study used descriptive qualitative method. The data collection was done by interview, observation, and analyzing data. Findings: The subjects were leaders, heads of sub-section, the library staff, user, events, facts, documents and other forms of efforts, programs or activities of the library. Conclusion: The object of this research is carried out TQM system in the library of the UNP. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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