| Autor: |
Birger Lantow, Johannes Wichmann, Paul Herzog |
| Jazyk: |
angličtina |
| Rok vydání: |
2019 |
| Předmět: |
|
| Zdroj: |
Complex Systems Informatics and Modeling Quarterly, Vol 0, Iss 21, Pp 34-50 (2019) |
| Druh dokumentu: |
article |
| ISSN: |
2255-9922 |
| DOI: |
10.7250/csimq.2019-21.03 |
| Popis: |
Adaptive Case Management (ACM) is an approach for the management of knowledge-intensive processes. “Case Management Model and Notation” (CMMN) is an industry standard that can be used as a notation for process models in the context of ACM. However, CMMN only specifies a notation. Methods for process elicitation and management have not been well addressed by scientific investigations. This work assesses the method support and the feasibility of ACM on the example of a social care company. This company, on the one hand, represents a typical environment for ACM application and, on the other hand, contains some characteristics that are common for the social care industry. Thus, future development directions, a combined process and case approach for the social care company and an evaluation of existing and proposed methodology are provided in a qualitative way. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
|
