Identifying the Key Factors of Service Quality in a Traditional Chinese Medicine Clinic-based Kano-IPA Model and Case Study

Autor:	Wang, Chien-Chih, Chen, Hsin-Hao
Zdroj:	TEM Journal. 7(2):301-307
Databáze:	Central and Eastern European Online Library (CEEOL)
Externí odkaz:	https://www.ceeol.com/search/article-detail?id=664684 Zobrazit plný text záznamu