Relationship Marketing: Myth Or Reality ?

Autor: Earp, S, Harrison, T, Hunter, A
Rok vydání: 1999
Popis: This paper tracks the development of RM within the industrial and service marketing literature and investigates the relevance of RM to consumer marketing. In doing so a number of issues are revealed which question the appropriateness and applicability of RM to consumer markets.
Databáze: OpenAIRE