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The aim of this research is to evaluate the queuing system in a McDonald's restaurant in Mlada Boleslav and to try it to optimize with queuing models, system STORM and module STOCHASTIKA. In the theoretical part, there are characterized queuing models, their classification and analysis. There are described two specific systems here -- a simple exponential model and exponential model with parallel operation, there are also outlined software systems for the optimization. There are described basic elements of the systems here too. A few pages are focused on system operator in McDonald's restaurants. There is described the specific operating system in three different sections of the restaurant -- direct service, McCafé, McDrive. In conclusion, there is indicated a possible way to optimize this system, particularly its individual parts. |
