Performance evaluation of extension education centers in universities based on the balanced scorecard
| Autor: | Chi Hsiang Chang, Hung Yi Wu, Yi-Kuei Lin |
|---|---|
| Rok vydání: | 2009 |
| Předmět: |
Engineering
Service (systems architecture) Knowledge management Balanced scorecard Social Psychology Higher education Universities business.industry Strategy and Management Analytic network process Geography Planning and Development Public Health Environmental and Occupational Health Taiwan Consumer Behavior Multiple-criteria decision analysis Benchmarking Net income Humans Learning Curriculum Business and International Management business Consumer behaviour Program Evaluation |
| Zdroj: | Evaluation and program planning. 34(1) |
| ISSN: | 1873-7870 |
| Popis: | This study aims at developing a set of appropriate performance evaluation indices mainly based on balanced scorecard (BSC) for extension education centers in universities by utilizing multiple criteria decision making (MCDM). Through literature reviews and experts who have real practical experiences in extension education, adequate performance evaluation indices have been selected and then utilizing the decision making trial and evaluation laboratory (DEMATEL) and analytic network process (ANP), respectively, further establishes the causality between the four BSC perspectives as well as the relative weights between evaluation indices. According to this previous result, an empirical analysis of the performance evaluation of extension education centers of three universities at Taoyuan County in Taiwan is illustrated by applying VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR). From the analysis results, it indicates that "Learning and growth" is the significant influential factor and it would affect the other three perspectives. In addition, it is discovered that "Internal process" perspective as well as "Financial" perspective play important roles in the performance evaluation of extension education centers. The top three key performance indices are "After-sales service", "Turnover volume", and "Net income". The proposed evaluation model could be considered as a reference for extension education centers in universities to prioritize their improvements on the key performance indices after performing VIKOR analyses. |
| Databáze: | OpenAIRE |
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