What’s to bullying a bot?
| Autor: | Merel Keijsers, Friederike Anne Eyssel, Christoph Bartneck |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
chatbot abuse
Linguistics and Language Communication Interpretation (philosophy) chatbot human-chatbot interaction humanlike-ness computer.software_genre Causality Chatbot Language and Linguistics Human-Computer Interaction verbal aggression Animal Science and Zoology Verbal aggression Psychology computer Cognitive psychology |
| Zdroj: | Interaction Studies. 22:55-80 |
| ISSN: | 1572-0381 1572-0373 |
| Popis: | In human-chatbot interaction, users casually and regularly offend and abuse the chatbot they are interacting with. The current paper explores the relationship between chatbot humanlikeness on the one hand and sexual advances and verbal aggression by the user on the other hand. 283 conversations between the Cleverbot chatbot and its users were harvested and analysed. Our results showed higher counts of user verbal aggression and sexual comments towards Cleverbot when Cleverbot appeared more humanlike in its behaviour. Caution is warranted with the interpretation of the results however as no experimental manipulation was conducted and causality can thus not be inferred. Nonetheless, the findings are relevant for both the research on the abuse of conversational agents, and the development of efficient approaches to discourage or prevent verbal aggression by chatbot users. |
| Databáze: | OpenAIRE |
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