Don't let the facts ruin a good story: The effect of vivid reviews on attitude ambivalence and its coping mechanisms
| Autor: | Moty Amar, Frenk van Harreveld, Guy Itzchakov |
|---|---|
| Přispěvatelé: | Sociale Psychologie (Psychologie, FMG), FMG |
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
Sociology and Political Science
Social Psychology Attitude media_common.quotation_subject 05 social sciences 050109 social psychology Ambivalence 050105 experimental psychology Purchasing Reading (process) 0501 psychology and cognitive sciences Product (category theory) Psychology Social psychology media_common |
| Zdroj: | Journal of Experimental Social Psychology, 88:103938. Academic Press Inc. |
| ISSN: | 0022-1031 |
| Popis: | Purchasing decisions are increasingly based on reviews by fellow consumers which often consist of positive and negative evaluations about the product (i.e. valence-inconsistency). We tested how the vividness of these reviews affects individuals' attitude ambivalence towards the product and their strategies to cope with this ambivalence. We hypothesized that reading vivid and valence-inconsistent reviews would lead to increased awareness of opposing features of attitudes towards the product (i.e. increased simultaneous accessibility) as compared to reading less vivid valence-inconsistent reviews. If this is indeed the case, individuals should feel more conflicted towards the attitude object (i.e. increased subjective ambivalence) and should be motivated to reduce it by using ambivalence-coping strategies, specifically (a) processing additional information that is congruent with their initial attitude and (b) delaying their decision. These hypotheses were mostly supported across five experiments. The experiments included manipulations of valence-inconsistent information between reviews and within a review including three preregistered studies (Ns = 247, 396, 701, 433, 313, respectively). |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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