End-user support for primary care electronic medical records: a qualitative case study of users’ needs, expectations, and realities
| Autor: | Rustam Dow, Louise Lemieux-Charles, Karen Tu, Catherine Montgomery, Jan Barnsley, Alejandro R. Jadad, Aviv Shachak |
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| Rok vydání: | 2013 |
| Předmět: |
Telemedicine
Medical education Knowledge management business.industry Health information technology End user Health Policy Health services research Health Informatics 02 engineering and technology Telehealth Health informatics Article Health administration 03 medical and health sciences 0302 clinical medicine 020204 information systems 0202 electrical engineering electronic engineering information engineering Medicine 030212 general & internal medicine business Qualitative research |
| Zdroj: | Health Systems. 2:198-212 |
| ISSN: | 2047-6973 2047-6965 |
| DOI: | 10.1057/hs.2013.6 |
| Popis: | Support is considered an important factor for realizing the benefits of health information technology (HIT) but there is a dearth of research on the topic of support, especially in primary care. We conducted a qualitative multiple case study of 4 family health teams (FHTs) and one family health organization (FHO) in Ontario, Canada in an attempt to gain insight into users’ expectations and needs, and the realities of end-user support for primary care electronic medical records (EMRs). Data were collected by semi-structured interviews, documents review, and observation of training sessions. The analysis highlights the important role of on-site information technology (IT) staff and super-users in liaising with various stakeholders to solve technical problems and providing hardware and functional (‘how to’) support; the local development of data support practices to ensure consistent documentation; and the gaps that exist in users’ and support personnel’s understanding of each other’s work processes. |
| Databáze: | OpenAIRE |
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