La misurazione della performance nel settore pubblico: il caso del trasporto pubblico locale

Autor:	Dennis Tracchia, Mario Nicoliello
Rok vydání:	2014
Předmět:	business.industry Process (engineering) Public transport Corporate governance Accounting Legislature Performance measurement Business Performance indicator Business management
Zdroj:	MANAGEMENT CONTROL. :35-53
ISSN:	2239-4397 2239-0391
Popis:	After the reforms that involved the local public transport at the end of 90’s, a very important role - in terms of governance and performance rules - is played by local authorities (regions and municipalities), who define the efficiency tools to monitor the results (in a wide sense) of Local Public Transport (LPT) firms. Starting from the legal framework, this paper aims to analyse the performance measurement systems adopted in the investigated companies (LPT firms operating in Lombardy and Abruzzi) and to compare these systems with the set of performance indicators proposed both by academics and practitioners, according to an international perspective, of business management for the organizations operating in the sector. The results obtained suggests the presence of an ongoing reform process in which Italian LPT firms seem too far to able to "manage the performance". Even the same concept of performance seem vague, not adequately considered, and partially unknown. Hence, after the "legislative reform" we are still waiting for the "cultural reform".
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b1a2582430dbfbfc749068944f8a5e3f https://doi.org/10.3280/maco2014-001003 Zobrazit plný text záznamu