Repeated use of process models: The impact of artifact, technological, and individual factors
| Autor: | Jan C. Recker, Eike Bernhard, Fabian Pittke, Jan Mendling, Alexander Nolte |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2016 |
| Předmět: |
Information Systems and Management
Knowledge management Process modeling Process (engineering) Computer science media_common.quotation_subject 02 engineering and technology 080603 Conceptual Modelling Management Information Systems Intentions for repeated use Empirical research Arts and Humanities (miscellaneous) 020204 information systems 0502 economics and business 0202 electrical engineering electronic engineering information engineering Developmental and Educational Psychology Value of process modeling Quality (business) Survey media_common business.industry Artifact-centric business process model 05 social sciences Usability Business process modeling Repeated use 150302 Business Information Systems Conceptual model business 050203 business & management Information Systems |
| Zdroj: | Decision Support Systems Scopus-Elsevier |
| ISSN: | 0167-9236 |
| DOI: | 10.1016/j.dss.2016.06.002 |
| Popis: | Business process modeling has received a lot of attention from practitioners and researchers alike. Organizations make significant investments into process modeling in terms of training, tools, and resources. Yet, having invested into creating large process model collections, process models often fall into disuse, provoking the impression that the initial investment has been lost. While previous work has aimed at exploring model re-use as a design principle, our work examines repeated use of a model as a behavior and thus aims at identifying factors that facilitate or hinder the repeated use of process models by individual users. We develop a conceptual model of factors that can influence an individual's intention to repeatedly use process models. We evaluate this model through a cross-sectional survey of process model users from a large European financial institution. Our results indicate the importance of quality and ease of understanding of process models to repeated use, alongside individual factors, such as motivation and individual expertise. We identify means that help organizations to promote the repeated use of process models, which can assist them to increase the benefits of process modeling. We conducted the first empirical study of process model re-use intentions.We developed a conceptual model of factors influencing re-use intentions.We developed a measurement instrument to assess re-use intentions.We found that process model ease of use and usefulness increase re-use intentions.We found that a user's motivation and process model accessibility increase re-use intentions. |
| Databáze: | OpenAIRE |
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